Entry regulations for citizens of Ukraine

• I am returning to Ukraine from abroad, what do I need?

  Regardless of the country of arrival, all Ukrainians must either have a negative PCR test done a maximum of 72 hours before entry, or install the application Vdoma for two-week self-isolation. It is possible to stop self-isolation early if you do a PCR test and get a negative result.

• Does my child need a test?

  Children under 12 do not need a test or self-isolation.

• What are the regulations of entry to Ukraine for citizens of Ukraine for the purpose of transit?

  To cross the border of Ukraine in transit, a Ukrainian must have a negative PCR test done no more than 72 hours before entry.

• I'm traveling without a test, when do I install the application Vdoma?

  You can install the application Vdoma on your phone whenever it is convenient for you. And you need to log in directly at the border control when you have already crossed the border of Ukraine.

• How much time do I have to get to the place of self-isolation?

  From the moment you cross the border, you have 24 hours to get to the indicated place of self-isolation.

• How to find out how much time has passed and how much is left to arrive at the place of self-isolation?

  When you enter your phone number into the application for activation, the interface displays how much time is left before the start of your self-isolation regime.

• Why install the application Vdoma to your personal phone number?

  Upon crossing the border, information about the tourist, along with their phone number, is entered into the database of the State Border Service of Ukraine and into the system GART. These numbers get into the base and from that moment 24 hours are counted to arrive at the place of self-isolation. The application can be authorized to the number of any mobile operator in the world.

• If for any reason I need to change the location or phone number in the application Vdoma?

  You need to contact the support service of the application Vdoma.

• Can I leave the place of self-isolation?

  During self-isolation, you have 2 hours in the daytime for personal needs. During this time, you can leave the place of self-isolation to visit places of sale of food, hygiene products, medicines, medical products that are located at a distance of no more than 2 kilometers from the place of self-isolation.

• How does the laboratory send the tests to the Public Health Center?

  The laboratory sends data on a negative test result to the Public Health Center by itself, but only “at the request of the person.” That is, if you did not apply yourself, the data is not sent, and the application does not receive a message about the end of self-isolation.

• Do you need to install the application Vdoma for children?

  Children under 12 years old traveling with their parents have the right not to install the application.

Insurance policy

• Do I need to buy an insurance policy for children?

  Yes, if the child has foreign citizenship, regardless of age, they need to have an insurance policy for the entire period of their stay in Ukraine.

• If I have a residence permit in Ukraine, am I allowed not to buy an insurance policy?

  Citizens with only a permanent residence permit may not apply for an insurance policy.

• I am a foreign citizen, can I buy a policy already in Ukraine?

  No, the insurance policy must be presented at the border control.

• What should I do if I entered incorrect data when applying for an insurance policy?

  You can always contact the portal's hotline, and we will promptly make the necessary changes to the insurance policy.

• I applied for insurance, but haven’t received the code. What to do?

  In this case, we advise you to reload the page, clear the cache, change the language on the page, or use another browser.

• What should I do if I haven’t received the policy to the specified mail for more than 30 minutes?

  Please, contact the hotline and provide the data specified when applying for the insurance.

• I cannot pay for the insurance, what should I do?

  If your payment fails, we recommend contacting your bank, they often do not trust payment systems. You need to confirm that it is you who are doing the transaction.

• Who can buy insurance?

  Insurance is provided for foreigners (non-residents of Ukraine) and citizens of Ukraine, including adults and children, without age restrictions.

• Where can I read the terms and conditions of my coronavirus insurance contract?

  You can read about the terms of the insurance contract on our website in the section of the insurance policy registration.

• Do I need to print an electronic policy?

  The electronic insurance policy does not need to be printed. It is enough to save it on your phone or tablet in order to always have access to the document and present it to the border control representatives.

• What if I have purchased a policy but my trip is canceled?

  Please inform the hotline of the portal about the reasons for the trip cancellation, and we will gladly reschedule your dates.